Frequently Asked Questions

General questions

How will I receive my tool? Is it mailed to me?

All of the tools on our site are digital content. After purchase, they can be downloaded from the site or from a link you will receive in your email.

I found an error on your site and/or something on your site isn’t working.

Thanks for noticing! Our website is still in beta testing and errors may occur. Please email us at [email protected], describe the issue you’re experiencing in as much detail as you can (screenshots are very helpful!), and we’ll figure out a way to fix it. Thank you for your help in improving our site!

Who creates your tools?

The tools sold on Mindstead are made by a broad community of clinicians: licensed psychologists, social workers, coaches, alternative therapists, faith-based counselors, self-help authors, and other human behavior experts. You can read more about each of them in their Shop profile.

Do you have tools in languages other than English?

We do not have tools in languages other than English yet, but we’re hoping to work on this in the future.

I’m looking for a tool that you don’t have listed.

If you have a specific tool you’d like to see, email us at [email protected] and we’ll reach out to our community and see what tools they can develop.

I bought a tool and love it. Can I share it with friends or colleagues?

When you purchase a tool, you do so through an irrevocable, non-transferable individual use license for your own personal, educational, and instructional use only. If you think your friends or colleagues would benefit from a tool, please send them a link to its Shop page so they can purchase it for themselves.

I’m looking for a therapist, coach, social worker, or other counselor. Who do you recommend?

Unfortunately, we don’t presently have a direct referral service for clinicians or offer traditional one-on-one or group therapy, coaching, or alternative services. Psychology Today, Help Pro, Network Therapy, or Life Coach Hub are a few good places to look for a more traditional clinician like this. Note that we are not affiliated with any of these networks and are not responsible for any beliefs, actions, and support provided for them and/or for any positive or negative interactions you may have.

How do you ensure quality?

The tools sold on our marketplace are developed by a mix of licensed therapists, coaches, and other human behavior experts who share our goal of creating greater access to high-quality evidence-based tools for behavioral interventions. Tools are then rated by the people who purchase them, helping to highlight the most effective tools.

Can I return my purchase?

Being digital products, all sales are final.

What if I have a concern about one of your clinicians or their tools?

The quality of the tools on our site is of the utmost importance to us. If you have any concerns, please contact us at [email protected].

What if I have another question?

Feel free to contact us at [email protected].

I’m really depressed. I’m considering suicicide.

You and your life are important to us. Every person on earth contributes to our collective wellbeing in immeasurable ways. We urge you to call the National Suicide Prevention Lifeline at 1-800-273-8255 (alternately their website and live chat are here). It’s available 24 hours a day, 7 days a week, in both English and Spanish. If you’re outside of the US, please click here for a list of international hotlines.

 

Clinician questions

How can I submit my tools?

Licensed psychologists, social workers, coaches, alternative therapists, faith-based counselors, self-help authors, and other human behavior experts are all welcome to share and sell their evidence-based tools. Visit our Clinicians page for more information to get started.

What constitutes a tool?

Tools include worksheets, exercises, guides, training content, workshop materials, tracking tools, decorative reminders, other mind-training exercises, or administrative resources that clinicians may use in their office. We ask that they be evidence-based, easy to use, effective, and original.

What is your copyright policy?

We care deeply about respecting the intellectual property rights of others and creating new, original content. Please read our Terms of Use and Intellectual Property policies.

I have a specialty, approach, topic, or tool that doesn’t match any of your search criteria.

That’s great! We’re happy to add more options of specialties, approaches, topics, and tools. Email us at [email protected] and we’ll figure out a way forward assuming the tool is a fit.

I need to change my payment method, frequency, and/or other payment preferences.

We are not able to access any of your payment info ourselves. Please go to Stripe to manage your account.

 

Press questions

Who can I contact with press inquiries?

Please email [email protected] and someone will get back to you as soon as possible.