About This Tool

If you find conflict stressful and confusing then you should check out this quick guide. It helps you identify how you behave in conflict situations and the impact this has on those around you. As a result of completing this quick guide you will:

- learn your natural conflict style along with the style of others and how this impacts the result you achieve during conflict

- how to identify your own (and others) communication styles

- how your communication style impacts the outcome of communication

- the changes required so you can become more assertive

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Why It Works

The research evidenced in this workbook is from reputable psychological sources and is often used as part of effective communication and conflict resolution in teams. Principles discussed take an approach used in personal performance coaching and cognitive behaviour therapy.

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Why It Works

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